"My pixel blade is not lighting up"
By default, all electronics are set up for 36" pixel blades. If an order includes the purchase of a 40" pixel blade, the settings for the pixel count will need to be updated.
- For sabers with Xeno soundboards, you can access this setting through the free app (found in all smart device stores).
For sabers with Golden Harvest Electronics, you can edit the pixel count through the saber editor as shown here: SaberEditor Pixel count
If you have tried to adjust the pixel count and are still experiencing issues, please send us an email at help@saberforge.com with your order number with an image of your saber and blade to help us review what you have.