Repairs

Sometimes things go wrong in manufacturing or shipping. SaberForge offers a free 1-year warranty on our saber electronics and a lifetime warranty on our machined metal parts. Beginning a repair request is as easy as reaching out to us via email.

Please contact help@saberforge.com, subject line “Repair Request [order number]”. Our team will assist you with approving your saber for repair. Depending on your warranty status, an invoice may need to be paid for the repair to begin.

To further help our staff assist you quickly, it is recommended to also send us a picture of the saber you are seeking to repair if it is more than a year old. Videos are also another helpful tool that can help us identify issues or assist with troubleshooting. When seeking to share information like images and videos, we would especially like to see the whole saber, the switch section, and inside the emitter where the blade goes. These areas allow us to review what you have to discuss, any possible limitations, and options.

Here are some things to note:

When mailing us repairs

We require an RMA form will all packages. This is because our technicians rely on the details written on the RMA form to know how to process all sabers sent back to our facility for repair/upgrade/exchange and where to return them once service is completed. It is very important to be specific when filling out the RMA form. Our technicians are unable to perform services on returned sabers that have not been approved by customer service representatives. Once your repair is sent in, we cannot modify or update your RMA form.

Fill out our RMA, print, and include your repair. In the event you are not able to print the form, please email us a copy of your RMA to the email above.

The mailing address to send your items to is found on the upper corner of the RMA form and is as follows:

Saber Forge /Returns

270 Beavercreek Rd, Ste 200

Oregon City, Or 97045

• We highly recommend shipping with tracking/signature confirmation (this generally includes insurance).
• Be sure to include a copy of the RMA Form with your items. No other department has access to customer communication and this form helps staff to know how to help or what is needed.

How much does a repair cost?

The cost of the average repair ranges from $50 to $110, including return shipping within the United States. Sabers with crystal chambers and thread in sockets require more labor and result in slightly higher costs. If you would like to initiate a repair service and have more questions, please email us. We are happy to help!

Additional guidance regarding repairs:

• The lead time for repairs begins once any applicable invoices are paid, not when sabers arrive. Once repaired, your saber/items will be inspected before they are processed for shipping. Upon shipping, you will receive an automated email with tracking information when your items ship.
• Customers are responsible for paying return shipping for out-of-warranty items and will be invoiced for these costs at the cheapest rate possible unless customers indicate they would like expedited shipping services. 
• Any sabers or items sent to us for services will be recycled if invoices are left unpaid after 12 months. Failure to communicate and/or pay invoices within this time frame will deem items abandoned. We will attempt to contact you prior to recycling abandoned items.